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FAQ'S

 What payment methods do you accept?

We accept various payment methods, including credit/debit cards, net banking, and Cash on Delivery (COD) for your convenience. Rest assured, our payment processes are secure and reliable.

What products do you sell on door2smile.online?

We offer a diverse range of products spanning categories such as electronics, fashion, home decor, beauty, and more. Explore our website to discover our extensive collection.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive confirmation after placing their orders on their emails instantly.  Please note that, once an order is confirmed, we cannot change the shipping address, once an order is shipped, it cannot be cancelled. Please double-check your address during checkout. (NOTE: Please contact us if you don't receive one within 12 hours) 

Should I create an account on door2smile.online?

No account creation is necessary. We provide a seamless shopping experience without the need for accounts. Your order updates, including tracking numbers, will be sent to your email.

 What is Your Return and Refund Policy?

We offer a hassle-free 5-7day return window. If you're unsatisfied with your purchase, you can request a return, and upon approval, receive a full refund. Detailed information is available in our Return and Refund Policy.

Do you have a physical store where I can make purchases?

We operate exclusively online. All purchases can be made through our website for a convenient and efficient shopping experience.

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